If these steps fail, try installing the updates using a different computer. Try downloading and installing the updates again using If you are trying to download your update on a business network, for example in an office at your workplace, be aware that your company may have download restrictions and access policies that may prevent updates from being downloaded. It may be necessary to configure your firewall and router to allow MyDrive Connect full access to the Internet. Make sure MyDrive Connect is allowed access to the Internet by the security software.įirewalls, antivirus scanners and pop-up blockers can also interfere with a download. Via MyDrive Connect we will offer you the latest maps, software updates and the possibility to renew your services. We highly recommend using a network (Ethernet) cable to make a direct connection between your computer and the Internet modem.Ī wireless Internet connection can be used, but this can be affected by interference which can result in a slow or failed download.Īlso, if you are using a public network, the network may have an unstable Internet connection which can cause a download or an installation failure. The Map Update Service is the best way to get the most accurate and reliable maps available for your TomTom device. Make sure there is a stable Internet connection. The tool allows you to remove Factory Reset Protection that has been put in place by Google. Wenn dann beim Download etwas schief gegangen ist, muss man leider nochmal das Update versuchen und hat keine Karte mehr. Make sure your navigation device is connected to MyDrive Connect. Leider wird bei TomTom sinnloserweise beim Update erst die alte Karte vom Navi gelscht und erst dann die neue Karte auf den PC heruntergeladen und dann bertragen auf das Navi. To update your TomTom navigation device, you need to install the MyDrive Connect application on your PC or Mac computer. Make sure you are using the latest version of MyDrive Connect. If you get an error during an update, try the following: In most cases simply trying to download the update again and leaving the navigation device connected to the computer resolves the problem. Errors during updates can happen for various reasons.
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